As The Best Decorator, our customer care ensures every customer receives the complete decoration service, from start to finish, being as little or as much involved as you desire in the planning and design stages, to ensure your vision for your home or commercial office premises is reached.
Getting To Know You
It all starts at the very beginning, where we will arrange a time convenient to you to come round and discuss your exact requirements. It’s really important at this stage that you feel comfortable to ask any necessary questions about our services.
And we will in return be open and honest about the reality of your requirements, especially if we see a need to bring in additional services such as a plasterer to ensure the job is completed to a high professional level. Likewise if you have chosen colours that may make your room too dark, we will point this out to avoid disappointment at a later stage.
Only once this stage is complete will we prepare the estimate, as we believe every job is individual and needs its own consideration to plan. Our estimates will include everything so there are no hidden surprises and where we can, we will offer to buy the materials. We will arrange to post, email or text your estimate, based on your preference of delivery.
Professionalism at All Times
Our business is based on good old-fashioned service. Every customer, regardless of the size of the project receives the same attention to detail and value. This is one of the many reasons we are often recommended to friends and family. May sound a cliché, but no job is too small or too big!
We always turn up promptly when we say we will. All our verbal and written communication will be clear and in plain English without any jargon or more importantly hidden small print.
All customers are treated with care and respect. Ultimately, we want you to be happy with our work and continue to use and recommend us for all decorating needs. So if on the rare occasion any issues do arise, be assured they will be dealt with politely, honestly and promptly.
This is paramount to decorating any home or business. We will treat your home or office exactly as we would our own and with as little disruption as possible
We always ensure all surfaces are covered including carpets, walls and untreated areas. When necessary, any other areas or rooms outside the boundary of where we are working are also protected to minimise the transfer of dust, dirt or paint.
We constantly monitor cleanliness and health and safety throughout every stage of the work being carried out, from start to finish, to enable us to leave your home sparkling clean and shiny in all its newly decorated glory.
Painting your home is arguably 80% preparation and 20% decoration! Our dedication on this key stage enables us to get you the very best results, durability and the finish you desire. We will always advise you if your walls are not in best condition and the best way to fix them before any paint is applied.
We do have high-quality equipment including damp readers and sanders to ensure any issues are highlighted as quickly as possible in the preparation process so they can be fixed to create a perfectly decorated finish. Our sanders are even attached to a vacuum system ensuring dust is kept to a minimum throughout.
All surfaces are washed, cleaned and degreased including walls and ceilings and prepared to a high standard.
- Blemishes and cracks are filled and sanded smooth.
- Larger wall and ceiling repairs are carried out using a plasterer.
- Woodwork is sanded and keyed ready for painting or wood treatment.
Applying Coatings and Paint
The way to achieve the best look is to use the correct materials and The Best Decorator. For this reason we only ever use tried and tested high quality materials and you can rely on almost 20 years experience to get the job done right.
We only use the highest quality professional wall coverings, materials, paints and brushes. Using our expert knowledge we will work with you to advise and select to use the right paint and products for your application, mindful of the room and light available together with your chosen colour schemes and design.
By using only reputable brands we can ensure our finished work is lasting and durable. And we will go the extra mile to ensure the finish exceeds your expectation each and every time.